Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Mercy Hospital Cadillac and in order to enhance the quality of care, specific visiting hours and regulations have been established for each division and unit. Visiting hours or regulations are available at the Information Desk on the main floor. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.

Following are general guidelines for visitors:

• Smoking is not allowed in patient rooms or anywhere in the hospital.
  
• Visitors must wear shirts and shoes.
  
• No more than two visitors are allowed at the bedside at one time. Visitors in semi-private rooms should be considerate of both patients.
  
• People with colds, sore throats, or any contagious diseases should not visit patients.
  
• Visits should be kept short and should maintain a quiet environment and avoid unnecessary noise.
  
• For privacy reasons, visitors may be asked to leave the room during tests or treatments, or when the physician or nurse needs to see the patient.
  
  

Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.

Chapel
The chapel is located on the first floor just west of the main entrance. Visitors of all faiths are welcome to visit the chapel for prayer and meditation.

Waiting Areas
There are designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Waiting areas have been designated for families of patients in the Critical Care units, the Emergency Department, Surgery, and Family Birth Center. During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery. Please assist us in keeping these areas clean.

Condition Report
Your personal health care information will only be released to those individuals that you designate. We will ask you for authorization before releasing information to your family and friends. Patient information will not be released or discussed via telephone except as designated by you. Persons calling for information will be referred to you or your designated spokesperson.

Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. Flowers and other gifts are very restricted in the critical care units - please check with the unit regarding any gifts for patients.

Gift Shop
The Peppermint Gift Shop, staffed by volunteers, is open Monday through Friday from 10 am - 4 pm and on some weekends. The shop carries gift items, jewelry, stuffed animals, magazines, greeting cards, candy, toiletries, and flowers. The phone number for the Gift Shop is (231) 876-7327.

Transportation
Cadillac/Wexford Transit Authority (CWTA) provides public transportation to and from the hospital Monday through Thursday, 6 am to 6 pm, and Friday, 6 am to 7 pm. CWTA also offers a patient discharge service when contacted at least 24 hours in advance. Call (231) 775-9411.

Parking
Parking for patients and visitors is available 24-hours a day, seven days a week. All parking at Mercy Hospital Cadillac is free. Patients and visitors are cautioned not to park in reserved or designated areas. Please be sure to lock your car. If something happens and you need assistance with your vehicle, please contact the hospital operator by dialing 0 and they will arrange for help from the Security Department.

If you have any unresolved concerns about patient care and safety at Mercy Hospital Cadillac, please contact our Patient Relations Office at (231) 876-7473.

We welcome your comments and suggestions about this Web site.